Return & Refund Policy

1. Return Eligibility & Timeframe

Customers may apply for returns within 30 calendar days of receiving the order. All returned items must be unused, unwashed, and in original packaging with all accessories intact. This policy applies to all our products: flower vases, fruit picking tools, garden watering cans, and plant support stakes.

2. Valid Return Reasons

  • Products received with quality defects (e.g., broken vases, leaking watering cans, cracked plant stakes)
  • Incorrect items shipped or missing parts
  • Products significantly inconsistent with the website description
  • Customer’s personal preference (unused products only)

3. Refund Process

First, contact our customer service team to submit a return request and provide relevant photos or videos for verification. Once approved, we will send you a return instruction. After we receive and inspect the returned package, we will process your refund within 3–5 business days to your original payment method.

4. Shipping Fee Responsibility

  • Our responsibility: Free returns and full refund for defective, damaged, or wrong items; we cover return shipping fees.
  • Customer responsibility: For voluntary returns due to personal preference, customers bear the return shipping fee, and the original shipping cost (if any) is non-refundable.

5. Non-Returnable Items

Items damaged due to improper use, artificial breakage, or long-term outdoor weathering are not eligible for return or refund.