Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays). Our team carefully inspects all garden products—including fragile vases and functional gardening tools—before packaging to ensure no defects or damage prior to shipment. Orders placed on weekends or holidays will be processed on the next working day.

2. Shipping Methods & Delivery Time

We offer standard and expedited shipping options for all domestic and international orders. Delivery times vary by location:
  • Standard Shipping: 7–15 business days
  • Expedited Shipping: 3–7 business days
Delivery delays may occasionally occur due to weather conditions, courier peak seasons, or customs clearance for international orders, which are beyond our control.

3. Shipping Fees

Shipping costs are calculated based on the weight, size, and destination of your order. We regularly offer free shipping promotions for orders over a specified amount. All applicable shipping fees will be clearly displayed at checkout before you complete payment.

4. Package Protection & Damage

Fragile items like ceramic and glass vases are packed with bubble wrap and sturdy cartons to prevent breakage. For damaged, missing, or incorrect items (such as defective fruit pickers, leaky watering cans, or bent plant supports), customers can contact our support team within 48 hours of delivery with photos for verification and solutions.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a unique tracking number and a link to monitor your package’s delivery status in real time.